The programme is closed: my verdict for anyone still holding a Fiat24 balance

Updated October 2026

Licensed

Available in US

Fast payouts

18+ Only

I have read Fiat24’s own pages and the reports around them carefully, and the short version is this: there is no longer a Fiat24 card to apply for. The site sits in maintenance mode with no new applications being accepted, the product page still carries the text “Coming soon in December 2024”, and the fee and eligibility documentation is thin to the point of being silent. That is why this is a review of a closed programme rather than a shopping guide. What I can still do is tell you exactly where things stand, walk you through what happens if money is sitting in your Fiat24 balance, and point you at the alternatives that score better on the same criteria I applied here.

Who this is for: if you were already using Fiat24 and you are wondering whether to move your money out, the sections on what happened and what to do come first. If you were considering the card and want to know where to go instead, read straight through to the comparison. If you are simply curious how this kind of crypto card fits into the wider picture, the background material explains the mechanics in plain terms.

The conditions described here are current as of October 28, 2026.

Verdict: who this suits, and who it does not

Fiat24 scores 3.3 out of 10 on my scale. That is not a rounding-down of a middling product; it is the score of a service that is closed to new customers, publishes almost nothing about its fees and eligibility, and draws a small but consistent stream of one-star complaints. Let me be precise about what that number covers, because a single number tells you very little on its own.

The score table below breaks the mark into its components so you can see exactly where the points came from and where they did not.

So who does this suit? Honestly, in its current state, only one group: existing customers who want to withdraw their remaining balance and then leave. That is not a criticism of them; it is just what the situation allows. For everyone else — someone looking for their first crypto-linked card, someone who wants to be paid by a merchant, someone who needs a card that reliably works in Apple Pay — this is not the service to start with in 2026.

There is one more group I want to speak to directly, because the fit depends on where you are. Fiat24’s own documentation says residence must be in an eligible country, listed on a page I did not see reproduced here, and that nationals of Iran, North Korea and Russia are excluded, as are US Persons. If you fall inside those categories, no amount of persistence will get you an account, and I would not encourage anyone to look for a workaround. Country and identity rules are not obstacles to route around; they are the terms on which the service is offered, full stop.

For everyone else reading this: the honest recommendation is to treat Fiat24 as a closed chapter and look at the alternatives below.

What happened to the programme

The history here is short, strange, and worth walking through in order, because it explains almost everything a prospective customer would want to know.

The first thing you meet is a mismatch. Fiat24’s user documentation describes a card that is live: you activate it from the card icon in the dApp, and it is usually ready in seconds. It is virtual, with no PIN, and no physical card or shipping is mentioned anywhere. Valid for five years, it renews automatically unless it has been unused in the six months before expiry. But the products page still carries the status text “Coming soon in December 2024”. The launch was announced for December 2024 and, according to the same page, was not live.

Then the site moved into “maintenance mode”. There are no dates attached to this, and no new applications are being accepted. The documentation adds two dated items that hint at a programme being wound down rather than paused: a refund processing fee applying from 15 May 2026, and forced-exit rules for sanctions, PEP status, fraud and recall situations. The docs also say that clients joining from 5 June 2026 get a USD 30,000 monthly limit — a figure that conflicts with the USD 100,000 per 30 days stated elsewhere on the same page, which is itself a small sign of how carefully maintained the documentation is.

The card issuer is named as SR Saphirstein AG, with BIN 5481 0849. The operator is Swiss, holding a fintech licence under Article 1b of the Swiss Banking Act and supervised by FINMA. Deposit insurance is not stated.

Alongside the closure, the documentation quietly changes several things that used to be open. Limit-upgrade requests are no longer accepted. A third-party report, unofficial and unverified, describes a January 2025 ban on third-party bank deposits for standard users. And on the limits themselves, the card’s spending tiers are set by the number of digits in your account NFT rather than by any subscription you pay for, which is an unusual design worth understanding before you hold funds there.

Here is what those tiers look like, because they are still the published numbers and a holder may need them:

• Standard, with a 5–8 digit NFT account number: 10,000 EUR per day and 20,000 EUR per month.
• Premium, with a 4 digit account number: 100,000 EUR per day and 200,000 EUR per month.
• Ultimate, with a 3 digit account number: 500,000 EUR per day and 1,000,000 EUR per month.

The tier rises when the NFT is upgraded. You upgrade the Premium NFT with Ether or the Fiat24 token, a process that completes within one business day.

What the card pages do not tell you is almost as important as what they do. The eligibility rule for countries and citizenship is not stated on the card page itself. Neither is the KYC detail — no documents, no proof of address, no age, no steps. No fees are listed on the card page at all, and no conversion or FX fee. Whether the card is virtual or physical is not stated there, though other pages say virtual. The restricted merchant categories are not stated, and there is no rewards programme described.

I want to be straight with you about the phrase “not stated”, because I use it deliberately: it means Fiat24’s public pages do not say. It does not mean the answer is no, and it does not mean the answer is yes. For a service you would be trusting with money, a page that does not say is itself a fact worth weighing.

If you already have the card

If you are reading this with a balance in Fiat24, you are in the group this review is most useful to. The order of operations below is the order the documentation implies, and it is worth doing deliberately rather than quickly.

First, understand how the balance and the card interact. Card transactions settle from the available balance in the transaction currency. Balances can be held in EUR, USD, CHF and RMB. A “Direct Pay” setting per currency spends the matching balance first, which is designed to avoid FX fees. Where the matching balance is short, the Default Card Currency covers the shortfall — the whole amount is converted rather than split across currencies. Refunds in USD, EUR, CHF or RMB go back to the same-currency balance; refunds in other currencies convert to the default currency. The FX fee amount itself is not stated.

Second, top-ups go through the Fiat24 dApp, and activation requires a minimum balance of 10 EUR in the Eurozone, 10 CHF in Switzerland or 10 USD in the rest of the world. The deposit fee, who pays the network fee, and which fiat top-up methods exist are not stated on these pages. Unofficial sources — I want to be clear these are not confirmed by the card — list USDC, USDT and ETH on Arbitrum as crypto options, EUR, CHF, USD and RMB as fiat, and SEPA, SIC and SWIFT as the rails. Separately, unofficial reporting lists ATM withdrawals as unlimited and describes a daily spend figure of 9,800 that contradicts the official Standard tier of 10,000 EUR per day and 20,000 per month. Trust the official tier numbers over the unofficial ones.

Third, and most important if you intend to leave: withdrawing. You pay out to your own bank account in EUR or CHF. To link a bank account, you first make a small deposit from it using its IBAN; up to ten accounts can be linked per currency. The payout minimum is 100 EUR or CHF. Payouts are booked the same business day, or the next business day if the request comes after 15:00 CET or falls on a weekend. A successful payout is free; a returned payout costs 10 EUR or CHF.

Fourth, if you want to close the account entirely, the documented path is to bring balances to zero, go to id.fiat24.com, open Profile and choose Close Account. It is final and no second account is allowed. Your KYC data is retained in line with Swiss AML law, which is worth knowing before you assume deletion.

Before any of that, a word on refunds and disputes, because this is where complaints concentrate. Refunds usually arrive within seven days, and up to thirty days for cross-border payments. From 15 May 2026 a refund processing fee applies: 1 USD, 1 EUR or 1 CHF per refund (7 CNH), deducted from the refund and capped at the refund amount. No dispute or chargeback procedure is described anywhere in the documentation. That absence matters: a chargeback is a refund ordered by your issuer to settle a dispute, with reason codes for fraud, duplicate billing or goods not received, and if the provider does not describe one, you should not assume you have one.

On support, the documented channels are a Telegram bot at t.me/fiat24bot for general inquiries, a status page at status.fiat24.com, and the company’s X, LinkedIn, Medium and Telegram presence. No email address or phone number appears on the site. Languages and hours are not stated. One Trustpilot reviewer reports scammers posing as support in community channels, which is a good reason to distrust anyone who approaches you first through a private message.

The security model is worth understanding as well. Your account is an NFT in your own wallet, and sign-in is by self-custody wallet connect. If your private key is stolen, the documentation’s own advice is to move funds quickly — there is no freeze button on the blockchain side. The card uses 3-D Secure with a one-time password by email, blocks automatically on unusual activity, and can be locked and unlocked in the dApp, though each action locks changes for twenty-four hours.

What can go wrong

I will separate what the card states from what users report, because the gap between those two is where your risk actually lives.

On the official side, the site being in maintenance mode and refusing new applications is the dominant fact. That alone means any money you hold is money held with a provider that is not onboarding customers, which changes the question from “is this service good” to “how quickly can I leave”.

On the regulatory side, the issuer SR Saphirstein AG is a Swiss fintech licence holder supervised by FINMA, which is a genuine point in the card’s favour on paper. Supervision is not the same as deposit insurance, and deposit insurance is not stated. Under EU rules, electronic money institutions must safeguard customer funds by segregating them in dedicated accounts or insuring them, but such funds are not the same as bank deposits and may not be covered by a deposit guarantee scheme. You are not placing money in a savings account.

The complaints are where the score of 2 comes from. Trustpilot, read on 2026-10-20, shows 2.2 out of 5 from eight reviews. All eight are one-star. The earliest is dated 26 April 2024 and the most recent 13 May 2026. The themes users report are consistent enough to take seriously: support that does not answer, whether by email, Telegram or Discord, and bot loops; card pre-authorisations or funds that never get released; SEPA transfers arriving weeks late, plus a fee of about 50 EUR after a re-routing; and scammers impersonating support.

That 50 EUR figure appears twice, from different directions: Trustpilot reviewers describe it, and an unofficial third-party source describes a EUR 50 fee on a SEPA transfer routed as TARGET2. Note that the officially documented returned-payout fee is 10 EUR or CHF, so the 50 EUR case is something else and is not something the card pages explain.

A separate unverified aggregator, with no linked reviews, collects a different set of themes: invasive ID checks, fees charged on crypto top-ups, slow support with funds reportedly frozen and emails unanswered for over ninety days, and the January 2025 third-party deposit ban I mentioned earlier. Treat that one as a lead to investigate rather than evidence.

There is also an unresolved contradiction about mobile wallets. Official documentation says Apple Pay, Google Pay, Samsung Pay and most digital wallets are supported. An unofficial aggregator says there is no Apple Pay or Google Pay. I cannot adjudicate this from the public pages, so I will not pretend to. If a mobile wallet matters to you — and for many people it is the whole point of the card — verify it on your own device before you rely on it.

What I want to avoid doing here is frighten you with generic crypto risks dressed up as findings about this card. So let me put the general ones in their proper place. Crypto transfers are typically irreversible, and a stolen private key has no built-in recovery: the network cannot freeze or return funds. That is a property of the technology, not of Fiat24. Custodial platforms do have a record of failures — Mt. Gox at about US$350 million reported stolen between 2011 and 2014, Coincheck at about US$400 million in 2018, Ronin Network at US$625 million in 2022 — but Fiat24’s design is self-custody-linked on the crypto side, which means you bear sole responsibility for key loss and for phishing. On-chain network fees, gas and bandwidth, are charged by the blockchain and not by the card provider. And a stablecoin is only as good as its peg: TerraUSD collapsed in May 2022 and USDC temporarily lost its peg in March 2023 during the US banking crisis.

One more general caution that applies directly to anyone following this guide’s advice: a deposit sent on a network the provider does not support, or to an address belonging to a different network, can be lost entirely or need manual support recovery with no guarantee. Check the network, every time.

And one purely practical point about card payments that explains a lot of declines in this category. A merchant category code is a four-digit number classifying a business by type; MCC 7995 covers gambling, and many issuers block it on specific cards by policy rather than by law, with the blocked list varying by issuer. Address Verification Service, which compares the numeric parts of the billing address the buyer typed with issuer records, is mainly offered in the US, Canada and the UK and is generally unavailable for foreign-issued cards, which can cause declines. Some merchants simply decline prepaid or foreign BINs, because the BIN lookup reveals the card type and the issuer country. Fiat24’s own documentation does list some limits: payments are refused for OFAC-sanctioned countries and entities, and certain transaction types are limited in certain countries — public transport, utility bills, in-flight shopping, and fine dining in the USA.

What to take instead

I scored the alternatives on the same criteria, so the comparison is at least internally consistent. Here is how the field lines up.

All three score well above Fiat24’s 3.3, but each suits a different person, and the differences matter more than the ranking.

MetaMask is the highest-scoring of the three, and the reason is structural rather than promotional. Sign-up is open in 45 listed countries and territories — Andorra, Argentina, Brazil, Canada, Mexico, Germany, France, Spain and Uruguay among the examples — while other regions join a waitlist. Proof of residency is required, and the company’s own line is that ineligible regions limit sign-ups rather than spending. The card is a Mastercard virtual card issued first and instantly, with the Metal card pre-orderable in the app after approval, one card per user, issued by Monovate with Crypto Life as card provider. The virtual card is free with no annual or maintenance fee; Metal is $199 a year. Spending draws directly from your connected wallet across Linea, Base, Monad and Solana, using tokens including mUSD, wETH, EURe, GBPe, USDC and USDT. There is no foreign transaction fee and the Mastercard rate applies, and MetaMask adds no additional fees, though the “minimal fee for each transaction” is not given an amount on the pages I read. Cashback is paid in mUSD into the Money Account: 1% on Virtual, and on Metal a headline 3% limited by a footnote to the first $10,000 spent, then 1%. If your priority is spending straight from your own wallet with no custodian in between, this is the closest fit to what Fiat24 was trying to be.

RedotPay is the choice if you want both a virtual and a physical card and you want the fee schedule to be published rather than inferred. Two official lists word the eligibility rule differently, and you should read both: the KYC list states that citizens of the listed countries cannot complete identity verification or use the services, with restrictions based on local regulations and sanctions policy rather than on individuals, while a card-issuance list dated 28 August 2026 covering 47 places adds that residents of India, Indonesia, Morocco, Nepal, Singapore and Turkey are ineligible for both virtual and physical cards and cannot be used as billing addresses. Russia, Belarus, Ukraine and Serbia appear on both lists; Georgia, Armenia, Kazakhstan and the UAE on neither. The pricing is transparent: 10.00 USD for a virtual card application, 100.00 USD for a physical one, non-cancellable and non-refundable once paid, 5.00 USD for the first virtual replacement and 10.00 USD each after. Account maintenance is waived, with no monthly or annual fee and no inactivity fee mentioned. The transaction fee is 1.00%, waived in the default currency and 1.20% in a non-default currency; small authorisations of 1.00 USD or less are free for the first five per card per month then 0.2 USD; declines are free for the first three per month then 0.5 USD; and a handful of merchants carry 1.5% with a 0.50 USD minimum, waived for the first three per month. You can fund it with an on-chain crypto deposit, or buy crypto with a credit card in the app. The 5 USD welcome reward is usable only on spending, is valid for 30 days, and cannot be applied toward the issuance fee.

Bybit Card is the option with the widest regional spread and the most complex fee schedule, which is its main drawback. Card regions in the official help centre include Argentina, AIFC (Kazakhstan), Georgia, Kazakhstan, Australia, Mexico, Brazil, Peru and Asia Pacific; if your country of residence is unsupported, Bybit says it will register your interest. The cards page states plainly that the product is not meant for European Economic Area customers and that all EEA customer participation is strictly prohibited. Bybit’s restricted list for its fiat services — deposits, withdrawals and One-Click Buy, which is not the card as such — includes Belarus, the Russian Federation, Serbia, China and the United States, and Russian users can only make RUB transactions in fiat. No card-specific statement on Russian or Belarusian citizens was found, and no citizenship-versus-residence rule is published, so if that distinction matters to you, ask.

The card comes as virtual and physical, with a virtual card obtained first and physical cards rolled out in phases and not available in Peru. Networks vary by region: Mastercard prepaid in Argentina, Mastercard credit card in AIFC, Georgia, Kazakhstan, Australia and Mexico, Visa prepaid in Brazil and Peru, Visa credit in Asia Pacific. The card currency depends on your country of advanced identity verification. Virtual issuance is free in all regions until further notice, and the cards page states “Auto interest, no annual fees”. Physical issuance is 29.99 USD in Australia, 5 USD or USDT in Argentina, 29.99 USDT in Georgia, 29.99 USDT in Kazakhstan (AIFC) and 5 USDT in Asia Pacific, and none in Brazil and Mexico; VIPs holding a physical card in Australia, Kazakhstan, Georgia or Asia Pacific pay no issuance or replacement fee. The crypto conversion fee is 0.9% over the One-Click Sell rate in most regions and 0.5% in Argentina. FX fees run 2% on top of the network rate in several regions, 2% as an “International Fee” in Kazakhstan for purchases outside the country even in USD, 7% in Argentina, 1.5% in Brazil and 1% in Peru, with FX padding of 0% in the Australia group and Mexico, 5% in Argentina and 1% in Brazil, the excess refunded. Argentina additionally has VAT of 21% on foreign digital services, 30% tax on foreign transactions and provincial gross-income tax of 1% to 13.2%.

The card has no balance of its own. It draws on the Funding Account and the Flexible Easy Earn balance, fiat first, and if fiat is insufficient it sells crypto at the Bybit One-Click Sell rate plus the card’s crypto conversion fee. Supported coins are BTC, ETH, XRP, USDT, USDC and GRAM, in a default priority of USDT over USDC over GRAM over BTC over ETH over XRP, which you can reorder in the Card Dashboard.

One Bybit detail deserves attention because it is the kind of thing that quietly changes what a rewards programme is worth. From 5 October 2026 at 10:00 UTC, only crypto-funded transactions earn points or cashback; fiat-funded spending does not. The tiers are Base at 2.00% with a 5 USD monthly cap, Beta at 2% capped at 50 USD and unlocked at 500 USD monthly spend, Alpha at 4% capped at 150 USD at 3,500 USD, Apex at 6% capped at 250 USD at 9,500 USD, Omega at 8% capped at 400 USD at 12,500 USD, and Infinite at 10% capped at 600 USD at 25,500 USD. Points are pending for four calendar days, cashback in USDT equals points times 0.002, and Auto Cashback must be on. There is a welcome offer of 10% cashback up to 110 USDT in the first 30 days, and referral payments of 20 USDT or 10 USDT.

A word on why none of these is a guarantee of safety. Visa and Mastercard do not issue crypto cards to consumers themselves; they license issuers, and they can suspend a programme. In November 2022 Visa said it had terminated its global agreements with FTX and the FTX US debit card was wound down by its issuer. WaveCrest, a Visa issuer that supplied crypto card brands, was suspended by Visa in Europe in 2018, closing all WaveCrest-issued Visa programmes. Closures follow a pattern: a notice period, then spending and loading stop, then users are asked to withdraw remaining balances. That sequence is exactly the situation a Fiat24 holder is in now.

Who I would recommend it to

Narrowly, and with conditions.

I would recommend MetaMask to a reader who already holds crypto in a self-custody wallet, lives in one of its 45 listed countries, and wants the card to draw directly on that wallet. The free virtual card, the absence of a foreign transaction fee, and cashback in mUSD add up to the least surprising cost structure of the three.

I would recommend RedotPay to a reader who wants a physical card in hand and who values a published fee table more than they value spending from a self-custody wallet. The 100.00 USD physical application fee is the main thing to weigh, and it is not refundable — so I would not suggest it lightly.

I would recommend Bybit Card to a reader outside the EEA who wants the widest regional coverage and who will actually use the crypto-funded rewards, given that fiat-funded spending stopped earning from 5 October 2026. I would read the regional FX line before committing, because 7% in Argentina and 2% in Kazakhstan are not the same proposition as 0% padding elsewhere.

I would recommend Fiat24 to nobody starting out. If you hold a balance, I would recommend the withdrawal path above, starting with the small linking deposit and the 100 EUR or CHF minimum, and I would not put new money into an account that cannot accept new customers.

And if your reason for wanting a crypto card is that ordinary bank cards are hard to get where you live, I want to be honest that none of these solves that problem cleanly either. Country eligibility is the first filter in every case, and it is the filter most likely to exclude you. Where the documentation is silent — as Fiat24’s card page is, on both eligibility and identity checks — that silence is not permission. Check the current published rules yourself before you invest time, and if your country is not on the list, accept that answer rather than looking for a way around it.

Frequently asked questions

What is the Fiat24 card?

It was a Mastercard debit card that spent from a balance you held in Fiat24, with the account itself being an NFT in your own wallet and tiered limits set by the number of digits in that NFT. Card pages still carry the text “Coming soon in December 2024” while user docs describe instant activation in the dApp, and no new applications are being accepted at all now.

Is Fiat24 a bank?

No, and this distinction matters. The operator is Swiss entity SR Saphirstein AG, holding a fintech licence under Article 1b of the Swiss Banking Act and supervised by FINMA, and it is the named card issuer with BIN 5481 0849. That is supervision, not a bank deposit, and deposit insurance is not stated.

Who owns Fiat24?

The card programme sits with the Swiss operator SR Saphirstein AG, with the card issued under its BIN. There is no dedicated app; access runs through the dApp at app.fiat24.com on the web with wallet connection on the Arbitrum network, plus a Telegram bot. No store ratings apply or were found, because there is no app to rate.

Can I still apply for a Fiat24 card?

No. The site is in maintenance mode and is not accepting new applications, with no dates given for when that might change. Documentation mentions limit-upgrade requests are no longer accepted, and clients joining from 5 June 2026 are described as getting a USD 30,000 monthly limit, which conflicts with another figure on the same page.

Does the Fiat24 card require KYC?

Identity verification is described in the documentation: a single KYC step using biometric ID or passport, age over 18, not a US Person, not a PEP, not OFAC or EU sanctioned, with GPS location captured and a TIN collected, one account per person. But the card page itself is silent on documents, address proof, age and steps, so the card pages are not a complete KYC reference.

How do I withdraw money from Fiat24?

Pay out to your own bank account in EUR or CHF. Link the account by first making a small deposit from it using its IBAN, up to ten accounts per currency. The minimum payout is 100 EUR or CHF, booked the same business day, or the next business day after 15:00 CET or over a weekend. Successful payouts are free; returned ones cost 10 EUR or CHF.

Is the Fiat24 card free?

Officially, the card pages list no fees at all, which is not the same as saying it is free. Unofficial reporting describes issuance, the monthly fee, ATMs and top-ups as free, but charges 1–1.75% plus gas on crypto deposits. Returned payments cost 1 USD, 1 EUR or 1 CHF, and from 15 May 2026 a refund processing fee of the same amounts applies.

Can I add the Fiat24 card to Apple Wallet?

The documentation says Apple Pay, Google Pay, Samsung Pay and most digital wallets are supported, and 3-D Secure applies with a one-time password by email. However, one unofficial aggregator states that Apple Pay and Google Pay do not work at all, and I found nothing on the public pages that settles the conflict. Test it yourself before depending on it.

Where can I use the Fiat24 card?

Payments are refused for OFAC-sanctioned countries and entities, and some transaction types are limited by country: public transport, utility bills, in-flight shopping, and fine dining in the USA. Separately, merchants can decline foreign-issued or prepaid BINs on their own risk policy, and address verification is generally unavailable for foreign-issued cards, which causes declines.

Is the Fiat24 card safe?

Its Swiss issuer is FINMA-supervised, which is a genuine strength, and the crypto side is self-custody, so key loss and phishing are your responsibility rather than the provider’s. Against that, there is no dispute or chargeback procedure described, no stated deposit insurance, and Trustpilot shows 2.2 from 8 reviews, all one-star, citing unresponsive support and stuck funds. Since new applications are closed, the sensible move is to withdraw and move on.

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